BAG POLICY

Clear bags ONLY and sizes that do not exceed 12” x 6” x 12” for handbags and backpacks (including fanny-packs, purses and satchels).

PERMITTED

Small blankets or beach towels (No larger than '3’x5’)
Sealed/empty water bottles (1 per person)

PROHIBITED

Smoking or vaping
Firearms or weapons of any kind
Possessing or using illegal drugs
Outside food or beverage (unless needed for medical reasons)
Professional audio/video equipment
Strollers or carts
Animals (with the exception of service animals)
Lawn chairs/chairs with legs of any kind
Large blankets or tarps (blankets smaller than 3’x5’ allowed)

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VENUE MANAGEMENT RESERVES THE RIGHT TO PROHIBIT OTHER ITEMS THAT POSE A SAFETY HAZARD OR DIMINISH THE ENJOYMENT OF THE EVENT BY OTHER GUESTS.

PERMITTED

Small blankets or beach towels (No larger than '3’x5’)
Sealed/empty water bottles (1 per person)
Purses, diaper bags, backpacks, fanny-packs and satchels
Structured stadium or lawn chairs
Strollers

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PROHIBITED

Smoking or vaping
Firearms or weapons of any kind
Possessing or using illegal drugs
Outside food or beverage (unless needed for medical reasons)
Professional audio/video equipment
Animals (with the exception of service animals)

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VENUE MANAGEMENT RESERVES THE RIGHT TO PROHIBIT OTHER ITEMS THAT POSE A SAFETY HAZARD OR DIMINISH THE ENJOYMENT OF THE EVENT BY OTHER GUESTS.

SOUND ORDINANCE

Due to the proximity of the neighborhoods surrounding The Amp, sound pressure level is limited to 75db per property line measured from the front of house mix position. Compliance is monitored and enforced by officials of the Charlotte-Mecklenburg Police Department.

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All visitors of The Amp who consume alcohol are encouraged to drink responsibly. Patrons who attempt to bring their own alcohol into the venue or who are obviously intoxicated will not be admitted into the venue. All alcohol sales require a picture ID as proof of age. In North Carolina, there are four acceptable forms of identification that can be used to buy alcoholic beverages: current driver's license from any state in the United States, current U.S. military identification card, current North Carolina identification card or current official passport issued by any nation. You must be at least 21 years old to purchase alcohol. All alcohol sales will be discontinued at the end of the program. Sales may be discontinued earlier at the discretion of venue management.

The Amp is a cashless venue. The venue point of sale accepts all major credit and debit cards.

Public parking is available at the surface lot adjacent to The Amp, accessible from Ballantyne Corporate Place. Additional parking is available at various Ballantyne open surface lots and decks throughout campus, including Betsill, Ballantyne Three, Harris and Boyle.

Betsill: 13520 Ballantyne Corporate Place
Ballantyne Three: 13515 Ballantyne Corporate Place
Harris: 13024 Ballantyne Corporate Place
Boyle: 13034 Ballantyne Corporate Place

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The Amp was designed for visitors of all ages. Please note that every child over the age of 24 months is required to have a ticket to enter the venue when ticketed events are taking place. Any child under the age of 24 months admitted without a ticket must share a seat with an accompanying adult.

In the event of a need for medical attention, please notify one of the dedicated medical professionals, police officers or guest services staff present to provide emergency care, stabilization and treatment to injured/sick visitors and staff as needed.

In emergency situations or when The Amp is not being programmed with a ticketed event, visitors are encouraged to call 911 for immediate response.

Visitors in need of assistance should contact Ballantyne’s 24-hour security line at 704.649.8200.

The Amp will institute a shelter in place if lightning is detected within eight miles of the venue. Events may be delayed as inclement weather pops up in the area.

Please seek cover immediately. Adequate cover options include vehicles, parking decks and buildings; the best option is the one closest to you.

If you lost an item during an event, please check in at the Box Office for assistance. The Amp is not responsible for lost items. Found items can be checked in at the Box Office and are held for 30 days.

The Amp complies with all current ADA guidelines, with each section of the venue coded appropriately for accessibility. There are several different locations where seated ADA accommodations can be made; however, there is a designated ADA area at the tiered lawn that the venue recommends. All areas of The Amp are accessible via the walkway.

The parking lot adjacent to The Amp provides dedicated ADA parking. Parking is free for the inaugural season, and spaces are first-come, first-served. Guests utilizing the ADA parking can enter the venue using the path from the parking lot that connects to the general admission entrance at Upper Avenue.

In accordance with federal, state and local guidelines, Service Animals are permitted to accompany patrons with a disability into The Amp. North Carolina requires that service animals be a dog (any breed) or miniature pony. North Carolina requires all dogs to be registered and vaccinated, including service animals. The venue does not require that service animals wear any special harnesses or identifiers. Neither federal or state law recognizes emotional support animals as being service animals.

The Amp is a smoke-free facility. Smoking is prohibited inside all areas of the venue. This includes but is not limited to cigarettes, vapor cigarettes and electronic cigarettes.

Free Wi-Fi is available to The Amp visitors throughout the venue.

To connect, follow these instructions:

• Turn on the Wi-Fi on your wireless device.
• Connect to the “Amp Ballantyne” network.
• Go to your device's internet browser to bring up the The Amp Wi-Fi landing page.
• Check the box to agree to the terms and conditions.
• Click on the "Get Connected" button.