The amp ballantyne
INFO + FAQ

ABOUT THE AMP BALLANTYNE™ The outdoor amphitheater is located in the heart of Ballantyne. The venue will host ticketed and free events, with a high-tech sound system, covered stage, VIP areas and ample space for general admission lawn seating. In addition to large-scale concerts, programming will feature festivals, markets, local performances, fitness classes and more, establishing Ballantyne as a regular destination for Charlotte residents. The venue is equipped with dedicated restroom facilities, concessions, food truck parking, perimeter fencing with VIP and general admission access points. Parking is available on-site, and locations will vary depending on the type of event.


CODE OF CONDUCT POLICY

The Amp Ballantyne™ is committed to providing a safe, inclusive and respectful environment for all guests. To ensure that visitors have a pleasant experience, each patron should act responsibly and be considerate of others. Patrons who fail to comply with venue policies are subject to ejection and / or arrest without prior warning. Anyone ejected from the premises will not receive a refund. 

BEHAVIORS THAT VIOLATE THE AMP CODE OF CONDUCT

  • Intoxication or other signs of alcohol and drug impairment that result in irresponsible behavior. (Intoxicated patrons will not be admitted to the venue and may be ejected at discretion of venue management.)
  • Failing to follow instructions of venue personnel and venue policies
  • Fighting, taunting, or any action that might harm or endanger others
  • Interference with the progress of the event
  • Entering restricted areas (trespassing)
  • Throwing objects
  • Harassing or threatening other patrons, venue staff, or performers
  • Nudity – to include the removal of shirts, blouses and other items of apparel that may offend others
  • Committing sexual acts or exhibiting lewd behavior
  • Gambling of any kind
  • Unauthorized video or audio recording of shows.
  • Soliciting / unauthorized selling of tickets or other merchandise on venue property
  • Unreasonably obstructing the view of other patrons

The Amp Ballantyne management reserves the right to deem an act or exhibited behavior to be inappropriate and act accordingly. Enforcement of The Amp Ballantyne Code of Conduct includes all venue parking areas. We appreciate your support and cooperation as we strive to create the best experience for each visitor. Whether or not certain types of behavior and/or acts are inappropriate or offensive to others may depend on one's perspective and values.

Anyone in need of assistance should contact a member of the on-site staff or Ballantyne security at 704.649.8200. Ballantyne security and CMPD will respond to complaints of misconduct. 

We look forward to hosting you soon at The Amp Ballantyne™!


VENUE POLICY + PROCEDURES

We are excited to welcome you to The Amp! The health and safety of our artists, partners and guests are our top priority.

HOURS OF OPERATION – Daily Park Schedule: Dawn to Dusk

Curfew: All events at The Amp are required to end at 10:00 p.m, Sunday through Thursday, and 11 p.m. Friday through Saturday, with no exceptions. Official event time is kept, and curfew is strictly enforced.

BAG POLICY
  • Small bags no larger than 4.5" x 6.5".
  • Any other bag must be clear and must not exceed 12” x 6” x 12”.

Permitted Items
  • Chairs - Visual guide
    • Must be a single-seat lawn chair, no higher than 9" from the ground, with no attachments. Examples of prohibited lawn chairs (not all inclusive):
      • Canopy
      • Footrest
      • Lounge
      • Swinging chairs
      • Tri-fold
  • Small blankets or beach towels (No larger than '3’x5’)
  • One (1) clear, factory sealed or empty, plastic water bottle per person (may not be frozen)
    • Water only (no other beverage type).
    • No other cups or bottles are allowed.
Prohibited Items
  • Weapons of any kind (including guns, knives, chains, spiked jewelry, pepper spray, etc)
  • Explosives / fireworks
  • Possession or use of marijuana or illegal drugs
  • Smoking / Vaping
  • THC Products
  • Outside food and beverage
    •  Exception: If a medical condition is present, a one-gallon sized clear bag of food is permitted. 
    •  Exception: one (1) clear, sealed or empty, plastic water bottle per person (may not be frozen).
  • Unauthorized professional audio/video equipment 
  • Animals
    •  Exception: Service animals
  • Glass objects of any kind 
  • Aluminum cans 
  • Aerosol Cans (including bug spray and sunscreen) 
  • Umbrellas of any kind
  • Tents / Sunshades 
  • Wagons and Strollers 
  • Large blankets or tarps (must not exceed 3’x5’) 
  • Selfie Stick 
  • Laser Pointer 
  • Drones 
  • Hula Hoops 
  • Tablets (iPads, Kindles, etc.) 
  • Bullhorns and noisemakers 
  • Sporting equipment such as balls, frisbees, rollerblades, skateboards, bicycles, scooters, etc.) 
  • Coolers 
  • Fans 

Prohibited items that are discovered during security inspections at venue entrances must be either returned to the owner's vehicle or discarded. Unlawful items that are discovered during security inspections are subject to confiscation, and the person in possession of those items may be denied entrance into the venue and is subject to arrest. Any prohibited item discovered inside the venue is subject to confiscation.

Alcohol Policy

All visitors of The Amp who consume alcohol are encouraged to drink responsibly. Patrons who attempt to bring their own alcohol into the venue or who are obviously intoxicated will not be admitted into the venue. All alcohol sales require a picture ID as proof of age. In North Carolina, there are four acceptable forms of identification that can be used to buy alcoholic beverages: current driver's license from any state in the United States, current U.S. military identification card, current North Carolina identification card or current official passport issued by any nation. You must be at least 21 years old to purchase alcohol. All alcohol sales will be discontinued at the end of the program. Sales may be discontinued earlier at the discretion of venue management.

ADA Guidelines

The Amp complies with all current ADA guidelines, with each section of the venue coded appropriately for accessibility. There are several different locations where seated ADA accommodations can be made; however, there is a designated ADA area at the tiered lawn that the venue recommends. All areas of The Amp are accessible via the walkway.

The parking lot adjacent to The Amp provides dedicated ADA parking. Parking is free for the inaugural season, and spaces are first-come, first-served. Guests utilizing the ADA parking can enter the venue using the path from the parking lot that connects to the general admission entrance at Upper Avenue.

Technical Specifications

SOUND ORDINANCE

Due to the proximity of the neighborhoods surrounding The Amp, sound pressure level is limited to 75db per property line measured from the front of house mix position. Compliance is monitored and enforced by officials of the Charlotte-Mecklenburg Police Department.

Cash Policy

The Amp is a cashless venue. The venue point of sale accepts all major credit and debit cards.

Parking

Public parking is available at the surface lot adjacent to The Amp, accessible from Ballantyne Corporate Place. Additional parking is available at various Ballantyne open surface lots and decks throughout campus, including Betsill, Ballantyne Three, Harris and Boyle.

  • Betsill: 13520 Ballantyne Corporate Place
  • Ballantyne Three: 13515 Ballantyne Corporate Place
  • Harris: 13024 Ballantyne Corporate Place
  • Boyle: 13034 Ballantyne Corporate Place
Age Limit

The Amp was designed for visitors of all ages. Please note that every child over the age of 24 months is required to have a ticket to enter the venue when ticketed events are taking place. Any child under the age of 24 months admitted without a ticket must share a seat with an accompanying adult. Some events offer free tickets for children, please check event listings for details if applicable.

First Aid

In the event of a need for medical attention, please notify one of the dedicated medical professionals, police officers or guest services staff present to provide emergency care, stabilization and treatment to injured/sick visitors and staff as needed.

In emergency situations or when The Amp is not being programmed with a ticketed event, visitors are encouraged to call 911 for immediate response.

Security

Visitors in need of assistance should contact Ballantyne’s 24-hour security line at 704.649.8200.

Inclement Weather Policy

The Amp will institute a shelter in place if lightning is detected within eight miles of the venue. Events may be delayed as inclement weather pops up in the area.

Please seek cover immediately. Adequate cover options include vehicles, parking decks and buildings; the best option is the one closest to you.

Lost & Found

If you lost an item during an event, please check in at the Box Office for assistance. The Amp is not responsible for lost items. Found items can be checked in at the Box Office and are held for 30 days.

Service Animals

In accordance with federal, state and local guidelines, Service Animals are permitted to accompany patrons with a disability into The Amp. North Carolina requires that service animals be a dog (any breed) or miniature pony. North Carolina requires all dogs to be registered and vaccinated, including service animals. The venue does not require that service animals wear any special harnesses or identifiers. Neither federal or state law recognizes emotional support animals as being service animals.

Smoking Policy

The Amp is a smoke-free facility. Smoking is prohibited inside all areas of the venue. This includes but is not limited to cigarettes, vapor cigarettes and electronic cigarettes.

Wireless Access

Free Wi-Fi is available to The Amp visitors throughout the venue.

To connect, follow these instructions:

  • Turn on the Wi-Fi on your wireless device.
  • Connect to the “Amp Ballantyne” network.
  • Go to your device's internet browser to bring up the The Amp Wi-Fi landing page.
  • Check the box to agree to the terms and conditions.
  • Click on the "Get Connected" button.

FREQUENTLY ASKED QUESTIONS

TICKETING QUESTIONS

Q: Help! I am having difficulty buying tickets online/I can’t find my email receipt/I haven’t received my tickets yet – what do I do?

A: All ticket concerns must be addressed at the point of purchase. If you purchased tickets online via Tixr, please reach out to a customer service rep at support.tixr.com. For tickets purchased through outside event organizers or ticketing sites, please contact the point of sale’s customer service department for assistance.


Q: What is your refund policy?

A: All sales are final. We only issue a refund when a headlining act cancels or postpones their performance, at which point refunds will be made through Tixr automatically. They will notify you right away. We NEVER issue refunds in person at the venue.

For purchases from outside event organizers’ or ticketing sites, please refer to the event organizer's refund policy or contact the customer service department at the point of sale.


Q: The website shows “Sold Out”, can I still get tickets?

A: No. If the website says it is “Sold Out,” then there are no more tickets for sale. It is unlikely any tickets will be released at the door, but you could get lucky. (Psst…follow @ampballantyne on social media for live updates before the show!) Ticket scalpers are prohibited.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

GENERAL SHOW INFORMATION

Q: When do you announce new shows?

A: As soon as we can announce a show, we will! Our website is updated constantly as are our social media channels – be sure to follow @ampballantyne on Instagram and Facebook for the latest.


Q: How can I receive more information about upcoming shows?

A: The best resource to stay connected to all programming at The Amp is this website. We also send out email updates that include information on recently announced shows, yet-to-be-advertised shows and exclusive pre-sales. Please subscribe to our newsletter for timely updates!

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

PRESS/PHOTO/MEDIA

Q: Is there a policy regarding photo/video/audio?

A: Photo/video/audio policies are at the artists’ discretion and change night by night, but our standing policy is that no professional equipment is allowed unless authorized by the bands. With permission to photograph or record, you are allowed to capture the first 3 songs (no flash). You are welcome to bring your camera with the understanding that you may need to take it back to your car before entering the venue. Video recording is never allowed without permission. Permission must be obtained before the day of the show.

Q: How do I get a photo or media pass?

A: All requests for media/photo passes must go through the artist/band’s publicist or label directly. We cannot offer media/photo passes. Only media/photo passes that have been submitted by the bands will be honored.

Q: I have a blog – does that mean I get in for free?

A: If you have a real blog, you can request media passes through the label/publicist, as described above.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

BOOKING INFORMATION

Q: My band wants to play at The Amp, can we get booked?

A: We are always looking for great new bands! Interested in playing with us? Shoot us an email at [email protected]. Please send links to videos, music and as much useful information as you can. If you’re traveling through Charlotte, a specific timeframe always helps too. If you are local, please let us know where you play often, and who you play with. Check out our website to see the types of shows we book before reaching out.

We do love to work with DIY touring bands, but unfortunately, we cannot help every band on tour (even though we wish we could!). If you contact us and we can’t accommodate you on this tour, we will try to help find someone who can.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

OTHER QUESTIONS

Q: Can I work or intern with you?

A: We love supporting new people wanting to break into the industry! Email us your resume, what type of position you are looking for and we will get back to you as soon as we can!

Q: How can my company partner with The Amp?

A: For potential partnership opportunities, please submit your information via Contact.

Still have questions? Email us at [email protected] and maybe we will add your question to this list.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

The neighborhood